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HiI am looking for a custom report in Cisco Webex Analyzer to identify how many calls were received from a particular phone number, similar to a CDR search/filter.Please let me know if there is an existing Analyzer report or custom report option avai...
Webex call continues to ring even after I have answered an incoming call on my computer. What is causing this? The ringing continues for 5-6 seconds before the caller can actually hear me.
Hello,I'm attempting to add abandoned call counts to my progressive profiles. They are currently reporting "None" even when their are abandoned calls to the calling party. Looking back through the journey I don't see any abandoned call events. Should...
Hi teamI created a project which utilizes an embeded app ...i wanted to get this tested by a colleague before actually publishing it for all ..is it possible to add individual users on the embedded app.ThanksManish
Hi, After a voice call is completed, there is a meta data, call recording and voice call transcript. Is there an API to bulk download the voice call transcripts and meta data? Regards James
Hello!I am interested in simplifying my audio set up for one of the large meeting rooms for my organization. We currently have some shure wireless microphones that we use in addition to various ceiling microphones. Is there any way to directly integr...
I'm having issues on WXCW calling Toll Free numbers - Whatever number we try to call we get this message "It says call can't be completed at this time and to try again later"
Dear Webex Support Team, I am writing to bring an issue to your attention regarding my Webex account. I recently created this account, but I noticed that the "Upgrade" option, which was previously visible in the profile section to "Unlock the full po...
Hello everyone,from time to time I try to switch from X11 to Wayland to see if screen sharing works on Wayland now. But it seems like it still does not (the feature is also still flagged as "coming soon" at the linux Webex page). But since there are ...
Guys, we are facing a strange issue from last Thursday that if we are giving remote sessions to anyone and it works like charm but after few minutes of usage the mouse pointer gets freeze. I noticed that if remote user keeps the machine idle for some...
Hi, I have a customer who is testing some PBX features and wants to know if it is possible to implement automatic callback with Webex Calling. As I read, it is not supported and there is a more limited alternative using call queues (queues), but call...
I am looking for the API that controls "Cisco Calling Plan" toggle which is located under calling -> advanced call settings -> outgoing and incoming permissions -> outgoing calls. The /v1/people/{personId}/features/outgoingPermission API does not see...
Hi , Good Day. Is there any configuration backup on the Control hub. Something like you can revert the change on the dial-plan , user/agent information , hunt group setting to a previous stage (maybe 2 week ago). This is to avoid there is a misconf...
Hi I am trying to figure out the best setup for users with laptops and Virtual machines and some troubleshooting. We get one way audio occasionally how can I bring up the stats in jabber to determine if network packets are being sent both ways. Is...
