Webex Community

Unnamed Queue being forwarded to Spanish Chat Instead of English

We use Cisco Finesse Chat with Jabber at work. There is an unnamed queue that is being routed to Spanish Chat, when it should be routed to English chat as all the calls are in English. It makes it confusing for our bilingual agents since the they are...

Urgent question regarding losing chat history in Webex

I have a question. If an account is deactivated but still present in AD (Active Directory), and then a new account is created with the same email address, does this permanently break the link to the original Webex identity? And is it correct that Cis...

Disable Autocomplete on Webex App

I am having so many issues with this app currently. I use it when I step away from my desk, so when I need to reply and thank someone. I don’t need to thank this one coworker every single time. But this is my biggest issue currently…I literally canno...

Native AI Chatbot using contents from WebEx chat room(s)

There are numerous rooms with conversations going back to years.We have several rooms where lots of specific subject matter knowledge have been shared in form of announcements, Q&A, debates, workarounds, clarifications, discussions, drill-downs..etc....

500 Error generating SCIM Public Service App token

Hi everyone, do you have an idea of how to fix this? I'm trying to generate a token to set up SCIM and get this error everytime:Status: 500 Status Text: Internal Server Error URL: https://oauth-helper-a.wbx2.com/helperservice/v1/actions/getTokenByAut...

Urgent question regarding losing chat history in Webex

If an account is deactivated but still present in AD (Active Directory), and then a new account is created with the same email address, does this permanently break the link to the original Webex identity? And is it correct that Cisco cannot recover t...

Cisco Switch Price details

Upgrade T10

Hi, can anyone please help, how can i upgrade Cisco T10 to a higher software release or which software release can i have the touch 10?

Webhook meetingTranscripts created not called for AI Assistant

I'm trying to use a webhook for meetingTranscripts created.  I read that it didn't work with AI Assistant transcripts but that was supposedly fixed a few months ago.  "January 12, 2026 Update Previously, the Meeting Transcripts API returned only Webe...

Webex proxy failed

Dear All I have room bar and it failed to register to cloud I attach video thanks alot

Webex desktop - copy incoming call phone number

Hi Before version 46.6.1.35236 users could copy the phone number of an incoming call. With this latest version I can't see anyway to copy the incoming or connected call phone number. Once a call is ended it appears in the call log and I can copy the ...

Use flow custom field in analyzer

Hello community,I’ve searched without success, but I can’t create custom parameters in my visualizations (e.g., contract type, client category, company name…). These data are valued at distribution time (in the flow).Can you help me ? I don't find in...

Screen Sharing in Linux with Wayland timeline (?)

Hello everyone,from time to time I try to switch from X11 to Wayland to see if screen sharing works on Wayland now. But it seems like it still does not (the feature is also still flagged as "coming soon" at the linux Webex page). But since there are ...