Webex Community

Toll Free Number Calling Issue

I'm having issues on WXCW calling Toll Free numbers - Whatever number we try to call we get this message "It says call can't be completed at this time and to try again later"

Webex test meeting doesn't work

The Webex test meeting feature doesn't seem to work.I go to this page and input my details: https://www.webex.com/test-meeting.htmlClick Join, it then redirects to another page which then just asks for a meeting ID. Webex desktop app is installed (an...

abandonedCall Event in Customer Journey

Hello,I'm attempting to add abandoned call counts to my progressive profiles. They are currently reporting "None" even when their are abandoned calls to the calling party. Looking back through the journey I don't see any abandoned call events. Should...

Registration and activation of used DX80

Who is authorized to initiate a subscription transfer between partner

If as a customer, our organization has decided not to share the administration of the Webex platform due to confidentiality concerns, does the subscription change when there is a change of partners? If so, who is responsible for the domain claim and ...

Unlock AI Potential in Webex: Agentic Platforms & MCP Servers

Join us on Wednesday, April 29th, at 11:00 AM EDT as organizations rapidly accelerate their use of AI assistants and agentic workflows to transform employee and customer experiences. However, scaling these initiatives often requires overcoming fragme...

Webex meeting recording taking several hours to Generate

I conducted a Webex meeting yesterday. I always record these sessions and send the recording link to my customers. Typically Webex finishes generating the recording within an hour or two of concluding my session. However, it’s been 23 hours and Webex...

Webex mouse pointer freeze

Guys, we are facing a strange issue from last Thursday that if we are giving remote sessions to anyone and it works like charm but after few minutes of usage the mouse pointer gets freeze. I noticed that if remote user keeps the machine idle for some...

Restrict Remote Control for External Users in organization meeting

Vote Idea : https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-19896Hi,Looking for a feature in Control Hub, to Restrict Remote Control for External User in meeting Hosted by organization's sites(also one to one call with external user/domain) w...

how to configure Microsoft Teams directly to cisco room bar pro

screen share does not work on MacBook

Macbook will not share screen during a meeting. I followed the directions to allow system access in settings but that did not work

Webex APIs for detecting and fetching screenshot

Is there a solution for detecting screenshot button pressed (possibly by webhooks?) and then fetching the image via API? 

Minimum Ringer volume enforcement in Webex

I've tried looking in the Webex Control Hub but can not find a corresponding setting. Is there a way to enforce minimum ringer volume for phones in Webex calling for our users?

Jabber Issue with Inbound Calls Showing Up As Entirely Blank

Good morning, I work in an office that uses Jabber along with Webex to receive inbound calls. Twice in two days, I had inbound calls show up with blank screens. At the time, it seemed that Webex was working fine, and that Jabber was having issues. I ...