Slides- Introduction to Webex Contact Center

Cisco Moderador · ‎09-28-2021

Tuesday 28, September 2021, at 10:30hrs PDT (utc -7)

Community Live Event

Would you like to discover the all-new, next generation cloud contact center? Meet the all-new Webex® Contact Center, an intelligent, flexible, and delightful solution.

This session introduces Webex® Contact Center, a next-generation cloud contact center solution that brings the innovation, flexibility, scalability, and agility of the cloud.

As the way customers and companies interacts continues to evolve, the contact center industry is also adapting. For both call centers and contact centers, the goal is to improve the customer experience. Webex® Contact Center is built for the future of customer experience, being not just a contact center but an experience center that gives customers the answers they need in the channel they prefer, all with exceptional speed and accuracy. Today, it’s not enough to simply have call center functionality, business should offer a true omnichannel experience for all customers to ensure having customers for life.

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* This event is free, and it is open to everyone, including students, instructors, Cisco customers and partners. You can register here*

Expert Details

Alejandra Gonzalez is a Technical Solutions Specialist in the collaboration space at the RTP center in USA. She started her career at Cisco 14 years ago on Cisco TAC Mexico supporting collaboration technologies. Later, she joined the CUCM RTP team and finally moved to a pre-sale’s role. Alejandra graduated from the Monterrey Institute of Technology and Higher Education (ITESM) she has a master’s degree specialized on internet technologies form Australia. She has the certifications of CCIE in voice and collaboration.

Agenda

•Cisco’s Contact Center Solutions

•Intro to Cisco Webex Contact Center

•Cisco Webex Contact Center demo

For more details and information, visit the Webex community.
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