Chat Widget for Webex Connect Standalone

[Dmytro Benda]

Hello people, 

I would like to ask your assistance about the chat configuration in Webex Connect Standalone. Does anyone know where the chat widget is deployed and configured?

Let me clarify what I mean. In a standard Webex Contact Center tenant, we typically:

- Create a Chat Asset in Connect,
- Register it in Engage,
- Configure website settings, branding, etc. in Engage,
- Then copy the generated HTML code for embedding the widget into a website.

However, in the Webex Connect Standalone environment:
- There’s no Register to Engage option available for Chat Assets,
- And it’s unclear whether Engage is even required to make the Chat widget operational.

So my key questions are:
- Can a Chat widget work without Engage in Connect Standalone?
- If yes, how is it deployed and where is the HTML code generated?
- If no, how do we register a Chat Asset in Engage from a Standalone tenant?

Any advise or help (even small) is much appreciated. Thank you in advance for your replies. 

[Arindam Dhar]

Hi @Dmytro Benda ,

Can you please provide some more context on your intended solution? I understand that you would like to set up a live-chat widget using Webex Connect, but I wanted to know what would you use on the agent desktop side? 

[Dmytro Benda]

Hi @Arindam Dhar , 

Thank you for your response. Well, the scenario is this one: let's say the Webex Connect customer is a training center. They would like to provide a web-chat to their customers (students) to connect to an AI Agent, which provides the information about their classes and helps students to book a class. At the moment the connection to live Agent is not considered at all. If the AI Agent can't help with the request the flow should provide the contacts of the training center like phone and email to the student (customer). 

So, it should be a kind of a self-service flow without Live Agent. We know how to create, configure and use AI Agents. Also, we can configure Email, Whatsapp, FB channels / assets (all is successfully tested. But we don't know how to create and deploy the chat widget in this standalone Connect tenant. 

Can you please help us with this request?

[Arindam Dhar]

Thanks for providing further clarity. In this case, you can configure a Live-chat asset on Webex Connect by following this guide- https://developers.webexconnect.io/docs/create-mobile-application-on-imiconnect-platform

Next, you can use our JavaScript SDK for Live-chat to build your own Live-chat widget by following the quick start guide for our JavaScript SDK - https://developers.webexconnect.io/docs/javascript-sdk-quickstart-guide

Once these two steps are complete, you can use your app asset in flows to set up the desired interaction journey. 

Please let me know if you need any more information on this. 

[Dmytro Benda]

Hi @Arindam Dhar ,
Thank you so much for your response. I will try to study your guides. I will inform you asap, how it goes,