Due to the soft node limitation recommended by the Connect docs, I'm attempting to modularize error handling/agent escalation in a Webex Connect flow using the Call Workflow node.
The documentation states: "You can use custom variables to pass values of required variables from the calling flow (i.e., parent flow) to the called flow (i.e., child flow)."
However, there's no mention of how these values are passed through custom variables in practice.
In my two flows, I have identical custom variables for userId and threadId, which must be passed so that the Live Chat or In-App Messaging node can pick up where it leaves off in the parent flow. The names of the custom variables are exactly the same, observing case, but in the logs, when the variables are referenced in the child flow, they are blank.
I've done a ton of searching to find some answer or examples on how to actually pass these variables between flows, but I've come up short. Any guidance or help troubleshooting would be appreciated.
Thanks,
Nathan B.
