Issue creating / resetting new sandbox account

[noelger]

When I go to https://sandbox.us.webexconnect.io/ and try to Sign Up for a new account, I am told "Email id already exist."

When I try to sign in with my saved credentials, I am told "Invalid email ID or password."

When I select Forgot my password, I am told :

"You'll receive the password reset instruction email shortly if you are a registered user.

Didn't get the email? Check your spam folder or resend"

I do not receive an email either directly or in my spam folder and resending does not help.

Now what?  Thanks!

[Connect - Tanuj]

@noelger We're assessing this further. Will inform you once we have an update on the solution / recommended alternatives.

[Connect - Tanuj]

Hi @noelger - Thanks for reaching out. Do you have another Webex Connect tenant on Oregon site with the same email id that you are trying to use for signing-up for the new Sandbox account?

[noelger]

@Connect - Tanuj That is very possibly the case.  I have my main corporate email connected to one of my customers.  ex: customer.us.webexconnect.io.  It will not let me use that password to login on sandbox.us.webexconnect.io and it will not let me reset my password either.  Is there a way to get the same credentials to work on both sites or what is the best way to proceed from here?