Looks like this bug CSCus20299 was recently terminated, with no fix in place and no longer any plans to ever fix? ... View more

Interesting.  If you can do this via API calls, it seems like it should be fairly straightforward for the developers to fix what they broke so it works natively within the GUI again.  Unfortunately, this bug is currently at a low priority Sev 6.  As more folks come across it, be sure to attach the bug ID to your TAC case to give it more visibility so that it can get fixed before the years roll by.  Cheers! ... View more

Presumably some other design changes were made in between CM 8 and CM 9 that produced this side effect.  You can move any of the lines around, but cannot make any changes to button 1 / Line 1 -- it is now special.  I assume there are some extra under-the-hood database hooks to button 1.  This is highlighted, depending upon which device type you are working with.  For example, when accessing the Manage Button Associations page for a CIPC, you see Line 1 notes "Fixed feature - button 1"  A 7821 does not show this note, but the behavior is the same. The work-around at this point is to delete both buttons, and manually re-add them in the correct order.  It may also possible to do the same thing via bulk updates, but nothing via the Modify Button Items link on the web page like you used to with CM 8.x. I had the following defect created to track this issue, so be sure any TAC cases you open reference it and perhaps the developers will eventually fix this.  Please pile onto: CSCus20299 - Include method to switch lines 1 and 2 through modify button items   Cheers, Neal ... View more

I am seeing the same thing.  Wondering if it is just cosmetic.  Here is my sh inv: NAME: "c3xxx Stack", DESCR: "c3xxx Stack" PID: WS-C3850-24P      , VID: V01  , SN: FOC1712V1HR NAME: "Switch 1", DESCR: "WS-C3850-24P" PID: WS-C3850-24P      , VID: V01  , SN: FOC1712V1HR NAME: "Switch 1 - Power Supply A", DESCR: "Switch 1 - Power Supply A" PID: PWR-C1-715WAC     , VID: V01  , SN: DCB1711G02 ... View more

Are you using the built in DC directory or are you using an external LDAP directory for your corporate directory? ... View more

Is your call control up? Are you online? Do any of the phones in the directory window show their status or do they all show as unknown/question mark? ... View more

What kind of a vpn client are you using? A cisco universal thick client or some sort of an SSL VPN? What IP addresses/interfaces do you see when you type ipconfig /all from the command line? Neal ... View more

Make sure you have set the vnc password. Also make sure that windows firewall is not preventing the connection. Try it from the local lan first. So far as accessing it across an SSL VPN, make sure that you can reach TCP port 5900 (if using the VNC thick client) and/or TCP port 5800 (if using a web browser and the built-in java/web VNC client). hth, Neal ... View more

Who is running CIPC? You, the called party or both? How is basic IP connectivity between devices? Can each device ping/reach the other? Is either device running over a VPN connection? Are you running any sort of firewall software on the CIPC PCs? With the audio call up, when you press i/i or ?/?, what codec do you see? Is the packet count incrementing in both directions on both devices? ... View more

If you press Save at the Settings page and then see "All Changes Saved" then you should be good. If you want to be completely thorough, you may want to Erase the configuration, reboot the phone, re-select the ringer, re-save the ringer. If this does not work, then you may have a firmware issue. hth, Neal ... View more

When exiting back to the "Settings" page, be sure to press the "Save" button. Without doing this step, the phone forgets the ring tone upon reboot. hth, n ... View more

Just for grins, could you cut and paste the config from a single port on both of your switches here? thx, Neal ... View more

While CCME may currently not prevent a 7940+7914 config, it is not supported even there. I would not be surprised if this bug is not fixed in a future version of software. As I seem to recall, there were some things that did not work quite as expected in that scenario, (perhaps around speed dials?) and other phone settings administered by the end user through the gui. thx, Neal ... View more

That is correct. You do not log directly into the phone through the web browser. You log into CCME through the web browser and administer the phones that way. thx, Neal ... View more