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Message delivery status on SMS and other channels

Vivek12
Level 1
Level 1

How can i track the delivery status of SMS and Whatsapp messages sent through imiconnect ?

1 Reply 1

Connect - Tanuj
Cisco Employee
Cisco Employee

Hi @Vivek12 

imiconnect provides multiple options to enable you to track the delivery status of your messages and calls. One of the ways would be to configure an outbound webhook to get notified when your message is delivered, read, etc. 

Screenshot 2021-10-27 at 12.36.06 AM.png

 

Above option works best when you want to get notified for every message sent using the imiconnect service selected in the entity dropdown.

 

If you are looking for the ability to get delivery status of a single message or call, you can you the APIs for retrieving the message or call status. 

 

Are you using imiconnect in the sandbox mode?

Tanuj Goyal
Webex Connect