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No connection to the communication service

Frank-Hempel
Level 1
Level 1

Hello, I hope you can help me!

Unfortunately, our WebEx hardware (Codec EQ with Soundbar and Roombar Pro) is currently not working as it should.

When starting a WebEx meeting, the error message “Could not reach the communication service, please try again!” appears very often.

Joining a room similar problem, either it cannot find a contact in the address book or could not call the employee room.

All connection tests have green check marks, DNS and IP also work.

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