Dear Team,
We are currently experiencing an issue with the Cisco Codec Plus VC device. During Microsoft Teams and Webex calls, the audio intermittently breaks for a few seconds.
Please find below the troubleshooting steps we have already performed:
Checked for packet loss in both incoming and outgoing audio streams – no packet loss was detected.
Downgraded the software version(11.24.x.x) – the issue persisted.
Performed a factory reset – the problem still remains.
Upgraded the software version(11.27.x.x) – unfortunately, this did not resolve the issue.
This device registered in Webex control Hub
We would appreciate your guidance on how to further investigate and resolve this issue.
Thank you for your support.
