Webex Codec EQ wakes up when physically disconnecting Touch 10

[MI-MAB]

Hi Folks,

we installed a divisible room, each room has its dedicated Codec EQ and Touch 10.

A control system detects the sleep/wake status of the Codec EQ based on the HDMI outputs, which are connected to a 3rd party HDMI matrix.

When the rooms are combined, the unused Touch 10 is removed to prevent confusion. This resuslts in the unused codec to wake up and not going to sleep mode anymore. Once the Touch 10 is connected again, the Codec EQ will go to sleep mode as expected.

Is this a glitch or is there a setting to prevent the Codec EQ waking up once its Touch 10 is physically disconnected?

Thanks for any feedback

MI-MAB

[Wayne DeNardi]

I'd suggest that it would be that your codec detects that a touch navigator has been disconnected, and that it should have one connected, so it is reporting it as an issue, and that is stopping it from going to standby.   

I haven't tested this myself, but you could try changing Configuration > Peripherals > Profile TouchPanels to 0 (instead of the default "Auto", or whatever setting you have currently configured).

This setting is used to define the number of Cisco touch controllers that are expected to be connected to the device. This information is used by the device's diagnostics service. If the number of connected touch controllers does not match this setting, the diagnostics service will report it as an inconsistency.  Setting it to 0 will stop it trying to detect the presence of a Navigator and will hopefully fix your issue.