[Bug] Inconsistent and incomplete webex webhook payload

[Anubis1]

Hello,

I am using webex webhooks to collect meeting participation joined/left events.

I find "sometimes" the participant-left webhook payload doesn't contain the participant Id (at path ".data.data.id"). This field is a must have. Without this there is no way to identify the user. This is happening in a real/paid webex account, not on a SandBox (which I find to have a lot of weird quirks).

Following is an example of such an incomplete webhook callback payload. Note that the id field at path ".data.data.id" is missing.

{
      "message":"webex meeting event hook triggered",
      "data":{
         "status":"active",
         "data":{
            "displayName":"SomeName",
            "meetingId":"f18b8a58266746eb93198b925d39de97_I_237607385244279949",
            "state":"left",
            "siteUrl":"<siteUrl>",
            "hostPersonId":"Y2lzY29zcGFyazovL3VzL1BFT1BMRS9lNWMwN2I3OC01NjA5LTQzNzgtODhlMS02ZjQwYTEzMzdlOTg",
            "devices":[
               {
                  "correlationId":"6e16fb02-cbc5-4afb-ba2e-7bbdbec32005",
                  "joinedTime":null,
                  "leftTime":"2022-09-04T16:36:19Z",
                  "deviceType":"GCC_OS_BrowserClient"
               }
            ],
            "orgId":"6c0531ce-0b88-4e3c-b14c-a4b9f1496c88",
            "hostEmail":"<hostEmail>"
         },
         "orgId":"Y2lzY29zcGFyazovL3VzL09SR0FOSVpBVElPTi82YzA1MzFjZS0wYjg4LTRlM2MtYjE0Yy1hNGI5ZjE0OTZjODg",
         "name":"Webhook: meetingParticipants left",
         "created":"2022-05-17T19:17:46.920Z",
         "createdBy":"Y2lzY29zcGFyazovL3VzL1BFT1BMRS9lNWMwN2I3OC01NjA5LTQzNzgtODhlMS02ZjQwYTEzMzdlOTg",
         "ownedBy":"org",
         "event":"left",
         "resource":"meetingParticipants",
         "appId":"Y2lzY29zcGFyazovL3VzL0FQUExJQ0FUSU9OL0NkZTRkYzgyNTYzZDRmZjA0OTkxZWY5NTJlNDYxMmM0NWM2ZDlkMThmNWMzMmMwMmI5Nzk2ZmJjNmIzYjUwYzkx",
         "id":"Y2lzY29zcGFyazovL3VybjpURUFNOmV1LWNlbnRyYWwtMV9rL1dFQkhPT0svNjEyMzUzZTItMmE4ZC00ZjQyLWEzNjctMTZlM2YxNTM0NWJm",
         "targetUrl":"<appUrl>/triggers-webex-meetingParticipants-left"
      }
   }

Following is an example of a correct payload received (on the same webex site for a meeting involving the same users). Note that this has the id field at path ".data.data.id" .

{
      "message":"webex meeting event hook triggered",
      "data":{
         "created":"2022-05-17T19:17:46.920Z",
         "status":"active",
         "appId":"Y2lzY29zcGFyazovL3VzL0FQUExJQ0FUSU9OL0NkZTRkYzgyNTYzZDRmZjA0OTkxZWY5NTJlNDYxMmM0NWM2ZDlkMThmNWMzMmMwMmI5Nzk2ZmJjNmIzYjUwYzkx",
         "resource":"meetingParticipants",
         "ownedBy":"org",
         "id":"Y2lzY29zcGFyazovL3VybjpURUFNOmV1LWNlbnRyYWwtMV9rL1dFQkhPT0svNjEyMzUzZTItMmE4ZC00ZjQyLWEzNjctMTZlM2YxNTM0NWJm",
         "createdBy":"Y2lzY29zcGFyazovL3VzL1BFT1BMRS9lNWMwN2I3OC01NjA5LTQzNzgtODhlMS02ZjQwYTEzMzdlOTg",
         "targetUrl":"<appUrl>/triggers-webex-meetingParticipants-left",
         "event":"left",
         "name":"Webhook: meetingParticipants left",
         "data":{
            "hostEmail":"<hostEmail>",
            "devices":[
               {
                  "joinedTime":null,
                  "correlationId":"98ed25aa-7dae-49f7-b765-b4a431ff11d2",
                  "deviceType":"GCC_OS_BrowserClient",
                  "leftTime":"2022-09-04T16:27:34Z"
               }
            ],
            "siteUrl":"<siteUrl>",
            "displayName":"SomeName",
            "state":"left",
            "hostPersonId":"Y2lzY29zcGFyazovL3VzL1BFT1BMRS9lNWMwN2I3OC01NjA5LTQzNzgtODhlMS02ZjQwYTEzMzdlOTg",
            "id":"f18b8a58266746eb93198b925d39de97_I_237606949549418258_13f4015e-a197-303d-8291-d2820c916af4",
            "orgId":"6c0531ce-0b88-4e3c-b14c-a4b9f1496c88",
            "meetingId":"f18b8a58266746eb93198b925d39de97_I_237606949549418258"
         },
         "orgId":"Y2lzY29zcGFyazovL3VzL09SR0FOSVpBVElPTi82YzA1MzFjZS0wYjg4LTRlM2MtYjE0Yy1hNGI5ZjE0OTZjODg"
      }
   }

(Above outputs are real ones and none of Ids are changed, so that you can use them for any internal traces if needed.)

[Raffaele Lagana]

Hi, can you please create a ticket for this by emailing devsupport@webex.com?

Please also provide the user who created the webhook and if you have trackingId's for these responses, please provide those too.

I can see the issue you're facing here, we can investigate further through a ticket. And involve engineering if needed to.

[Anubis1]

Thank you for the reply. I've emailed a link to this post.