Emergency call routing for users roaming between European locations

[kristjan]

Hi everyone,

I'm researching a solution for a specific emergency-calling scenario in Webex Calling and would appreciate some help.

The problem:

The user is assigned to location A, with the ECBN set to that location's default emergency number.
If the user moves to offices in location B, but still has their location set to location A, an emergency call placed from the user (or their device) will route using the ECBN of location A.
This means the PSAP in location A receives the call and location information, which is incorrect, and may send responders to the wrong city.

What I've found so far:

• Enhanced Emergency (E911) service: Automatically solves this, but is only available in US/Canada,
• Emergency Callback Number (ECBN) based: Manual, but works in Europe.

Since we are based in Europe, only the second solution is feasible.

My questions:

1. According to the Cisco VoIP Emergency Calling Policy, it is the user’s responsibility to update the location of their devices based on the physical location of the device. Does this also apply if the user themselves move between locations, especially if they only use the Webex app?
2. Is there any way to automate this process for European deployments?
3. Are there other solutions or best practices for minimizing the risk of misrouted emergency calls in Europe that I may have overlooked?

Thanks in advance!

[Janos Benyovszki]

@kristjan sorry, not aware of am API or another way to fully automate emergency location updates like Enhanced Emergency in Europe. You might want to check with our TAC team as well here https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html , not sure if they have more info on this. They might be able to answer your other queries as well.

[kristjan]

Okay, thank you for your help. I have opened a case with the support team, to see if they have any more information.