How to auto navigate/loa to custom widget button on call accept/answer

[Sachin Agrawal]

I am working on a custom widget for some customisations, and I want the custom widget to load or navigate automatically when a call is accepted.

I also have a custom button on the left navigation. Could you please suggest a solution to help implement this?

[Janos Benyovszki]

@Sachin Agrawal we have a Blog post about how to use the Agent Desktop SDK in custom widgets here https://developer.webex.com/blog/leveraging-the-webex-contact-center-agent-desktop-sdk-in-your-custom-widgets . It has a lot of good resources and tips, please have a read and see if it helps.