If I need to take action based on how long a specific caller has been in the queue, and then send to call to third part or disconnect ,is there a node in Webex Contact Center Flow Designer that provides this information?
I’ve checked the Get Queue Info node, but it appears to only provide queue-level metrics like OldestCallTime, which reflects the wait time of the longest-waiting task in the queue — not the current caller's individual wait time.
Is there any way to directly retrieve the queue wait time for the current task within the flow?
