Integration of webhook with webex bot is not responding

[shrwnaik]

Hi Team,I have created webhook to integrate it with webex bot,

Bot is responding properly when I ping it,

but if someone from the team ping the bot its not responding.

Can someone help me out on this,I am not sure where I am going wrong

[Raffaele Lagana]

Who's token was used to create the webhook? Also, is it a messages:created webhook or something else?
Generally, the bot token should be used to create the webhook, so that it can respond to any messages it receives (note that in group spaces the bot needs to be @mentioned in the message, otherwise it won't see it).

Sounds like possibly the webhook was created with your user token instead of the bot token.

[shrwnaik]

I used bot's token only. For resource and event I have filled it "all". 

[Raffaele Lagana]

might need a support ticket to check this further then. Can you email devsupport@webex.com and share the Webhook JSON along with the bot email that you're working with?

Also, please share details on how you tried to trigger the webhook (for example, "added the bot to a group space and then another user @mentioned the bot in a message"... something like this)