Re: Is Password management supported via Webex Rest API and Webex XML

prashant-chinchkar · ‎07-31-2024

Hi Team,
Could you please confirm if we support password management through Webex Rest API and Webex XML API?
If yes, could you please share API?

Thanks,
Prashant

prashant-chinchkar · ‎08-07-2024

@Rudrakshi

Could you please advice ?

Thanks,
Prashant

sandiban · ‎08-07-2024

Hi @prashant-chinchkar,

Thanks for your patience so far!
So to answer your initial question regarding - "Could you please confirm if we support password management through Webex Rest API and Webex XML API?
If yes, could you please share API?"
No, unfortunately we don't have a API for managing password for any User at this moment.

And regarding the XML API sample you've shared comparing the Webex Account credentials details page, so I think you're trying to change the Password with that API Request and also entered a fresh new password for the Account - "prashant.chinchkar@sailpoint.com"

But that's not how this <forceChangePassword>true</forceChangePassword> actually works.
It means, on the next successful login to the Webex, this User - "prashant.chinchkar@sailpoint.com" should be forced for changing his password.
So, in case if you're using the new password for Webex login which you might have provided on the setUser API Request - I don't think that's going to work here and the error is expected.
If you've forgot the old password, then I'd recommend to use the "Forgot password" option from the Webex login screen.

Hope that helps here!

Regards!
Sandip

prashant-chinchkar · ‎08-11-2024

Thank you for your response @sandiban .

prashant-chinchkar · ‎07-31-2024

Adding to above.

I have checked and found that the SetUser XML API is being used for password management.
I used same to change webex id password. I received successful response but when I am trying to login with new changed password then I am getting below error
"You've entered an incorrect email address or password"

Request:
<?xml version="1.0" encoding="UTF-8"?>
<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:serv="http://www.webex.com/schemas/2002/06/service" xsi:schemaLocation="http://www.webex.com/schemas/2002/06/service">
<header>
<securityContext>
<webExID>parag.kaundanya@sailpoint.com</webExID>
<password>********</password>
<siteName>sailpointsiteadmin</siteName>
<partnerID>null</partnerID>
</securityContext>
</header>
<body>
<bodyContent xsi:type="java:com.webex.service.binding.user.SetUser">
<webExId>prashant.chinchkar@sailpoint.com</webExId>
<password>********</password><security><forceChangePassword>true</forceChangePassword></security></bodyContent>
</body>
</serv:message>

Response:

<?xml version="1.0" encoding="UTF-8"?><serv:message xmlns:serv="http://www.webex.com/schemas/2002/06/service" xmlns:com="http://www.webex.com/schemas/2002/06/common" xmlns:use="http://www.webex.com/schemas/2002/06/service/user"><serv:header><serv:response><serv:result>SUCCESS</serv:result><serv:gsbStatus>PRIMARY</serv:gsbStatus></serv:response></serv:header><serv:body><serv:bodyContent xsi:type="use:setUserResponse" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"/></serv:body></serv:message>
Screenshot:

Could you please advice?

Thanks,
Prashant.

Is Password management supported via Webex Rest API and Webex XML API?