Simple API call for Queues

[LivPog]

Hi,  new to the Contact Center environment.  I'm looking for API endpoints to retrieve 1. Number of Calls in a Queue; 2. Longest Wait Time for the Day; 3. Current Estimated Wait Time.

Thanks much

LivPog

[Janos Benyovszki]

@LivPog 

1. You might need access to the taskLegDetails for this. We have a sample for this here https://github.com/WebexSamples/webex-contact-center-api-samples/blob/main/reporting-samples/graphql-sample/taskLegDetails/Performing%20Aggregations/Interval%20timezone%20based%20aggregation%20query.graphql Note: The TaskLegDetails object is a part of Queue Based Reporting Early Access, you would need to request access to it via Developer Support.

2. You could use the Search API with queue duration. A sample for that is here https://github.com/WebexSamples/webex-contact-center-api-samples/blob/main/reporting-samples/graphql-sample/taskDetails/Performing%20Aggregations/Group%20by%20aggregation%20query.graphql

3. https://developer.webex.com/webex-contact-center/docs/api/v1/estimated-wait-time/get-estimated-wait-time