Trying to enable user via SCIM 2.0 API but returning active=false

[prashant-chinchkar]

Hi Team,

I am trying to enable user by setting active=true in request but I am getting active=false in response.
I am using https://developer.webex.com/docs/api/v1/scim2-user/update-a-user-with-patch API.

Request:

{

"schemas": [

"urn:ietf:params:scim:api:messages:2.0:PatchOp"

],

"Operations": [

{

"op": "replace",

"path": "active",

"value": true

}

]

}

Response:

{

"schemas": [

"urn:ietf:params:scim:schemas:core:2.0:User",

"urn:scim:schemas:extension:cisco:webexidentity:2.0:User",

"urn:ietf:params:scim:schemas:extension:enterprise:2.0:User"

],

"id": "fa740302-671f-4a4e-93de-183ac2eaebf3",

"userName": "TestNg12242@yahoo.com",

"active": false,

"name": {

"familyName": "Chinchkar",

"givenName": "Prashant",

"honorificPrefix": "Mr.",

"honorificSuffix": "III"

},

"displayName": "Mr. Prashant Chinchkar",

"nickName": "Pacific",

"emails": [

{

"value": "TestNg12242@yahoo.com",

"type": "work",

"primary": true

}

],

"userType": "user",

"title": "Software Engineer",

"preferredLanguage": "en_US",

"locale": "en_US",

"timezone": "America/Los_Angeles",

"phoneNumbers": [

{

"value": "XXXXXXXXXX",

"type": "work",

"primary": true,

"display": "work phone number"

}

],

"photos": [

{

"value": "https://images.app.goo.gl/fJQRKmzRCXwPkjUPA",

"type": "photo",

"primary": true,

"display": "photo description"

}

],

"addresses": [

{

"type": "work",

"streetAddress": "XXXXX",

"locality": "XXXXX",

"region": "XXXX",

"postalCode": "XXXXX",

"country": "US"

}

],

"urn:scim:schemas:extension:cisco:webexidentity:2.0:User": {

"accountStatus": [

"pending"

],

"meta": {

"organizationId": "44eda5fe-b255-4ebf-8496-722791e0bd30"

}

},

"meta": {

"resourceType": "User",

"location": "https://webexapis.com/identity/scim/44eda5fe-b255-4ebf-8496-722791e0bd30/v2/Users/fa740302-671f-4a4e-93de-183ac2eaebf3",

"version": "W/\"94832175020\"",

"created": "2024-12-05T14:47:52.176Z",

"lastModified": "2024-12-09T17:33:32.719Z"

}

}

Screenshot:

I have reported similar issue for Create User use case.
Please find below thread
https://community.cisco.com/t5/webex-for-developers/status-remains-inactive-though-quot-active-quot-parameter-value/td-p/5232926 

Please suggest and advise.

Thanks,
Prashant

[Raffaele Lagana]

There looks to be a support ticket for this that you opened, ticket #129949. We're looking into both POST and PUT issues through that. We'll keep you updated in the ticket as we get further information (currently with Engineering teams for further investigations).

[Jeff Marshall]

Users have to validate their account using the activation email.
If you see this:
"accountStatus": [
"pending"
],

It should mean the user needs to click the link in the activation email to verify their email and activate the account.

[prashant-chinchkar]

Hi @Jeff Marshall ,
It was not the case previously, account was getting created with status "Not verified" not with status "inactive".
I have lots of account created with status "Not verified". (Ideally, logically, which is correct, which mean user has not verified the account by clicking on activation link).

@cawinter also given +1 on this problem, please find attached screenhot.

Could you please recheck and confirm?

Thanks,
Prashant