I will ask you a question.
I want to get the CDR. information of Webex calling from the service app using the API, but it doesn't work.
In order to find out the cause, I tried it from the Webex for Developers site with administrator rights, this is working.
Site
https://developer.webex.com/docs/api/v1/webex-calling-detailed-call-history/get-detailed-call-history
startTime:2023-07-13T00:00:00.000Z
endTime :2023-07-13T10:00:00.000Z
locations: None
max: None
Results
{
"items": [
{
"Answer time": "2023-07-13T04:45:27.508Z",
"Answered": "true",
"Direction": "ORIGINATING",
"Called line ID": "xxxxxxxxxxxxxxx",
"Call ID": "xxxxxxx",
"Calling line ID": "NA",
"Start time": "2023-07-13T04:45:25.563Z",
"Call type": "SIP_ENTERPRISE",
:
In addition, if you use the URL and access token generated by the Developers site from Python, it will work correctly.
url ='https://analytics.webexapis.com/v1/cdr_feed?startTime=2023-07-13T00%3A00%3A00.000Z&endTime=2023-07-13T10%3A00%3A00.000Z'
header = {}
header['Authorization'] = f'Bearer {Copy token from Developers site}'
res = requests.get(url, headers=header, verify=False)
However, when you try with Service App, the results are different as follows. It looks like you don't have permission.
url ='https://analytics.webexapis.com/v1/cdr_feed?startTime=2023-07-13T00%3A00%3A00.000Z&endTime=2023-07-13T10%3A00%3A00.000Z'
header = {}
header['Authorization'] = f'Bearer {token generated by service app}'
res = requests.get(url, headers=header, verify=False)
Error message
status:401
'{"message":"User does not have authorized roles.","errors":[{"errorCode":401}],
"trackingId":"CdrReports_1f388d57-f1bd-4eaa-a8e5-f992588xxxxxx"}'
Service App grants the following scope. The User list can be obtained with the same access token.
※We believe that spark-admin:calling_cdr_read is sufficient.
scopes:
* spark-admin:calling_cdr_read
* spark-admin:people_read
* spark-admin:telephony_config_read
* spark-admin:telephony_config_write
* spark:kms
Below is the URL to get the list of users. This works.
url = 'https://webexapis.com/v1/people'
header = {}
header['Authorization'] = f'Bearer {token generated by service app}'
res = requests.get(url, headers=header, verify=False)
What are the possible causes? Thank you for your advice.
