Webex Calling API - Get Voicemail Recording

[user405003]

Hi there,

I’m currently integrating Webex Calling voicemails into our internal CRM and I can list and manage voicemail messages via the Calling APIs (e.g. mark as read), but I can’t find any API to actually retrieve/download the voicemail audio recording for a specific message.

What I have so far:

• I can list voicemail messages using List Messages:
  https://developer.webex.com/calling/docs/api/v1/user-call-settings-2-2/list-messages

• I can also mark voicemails as read (e.g. /telephony/voiceMessages/markAsRead)

What I expected (but can’t find):

• An endpoint like: “GET voicemail message recording by messageId” (or a media URL / attachment reference)

What I tried / workaround:

• I found the Converged Recordings endpoint:
  GET /convergedRecordings
  https://developer.webex.com/calling/docs/api/v1/converged-recordings/list-recordings
  Voicemail items appear there too, but the resulting recording often includes my whole voicemail greeting at the beginning, which makes it annoying for users (and for transcription).

My questions:

1. Is there an official API endpoint to fetch the voicemail recording audio file (WAV/MP3/etc.) directly for a given voicemail message returned by List Messages?

2. If yes: how do you map from the voicemail id (List Messages) to the downloadable media resource?

3. If no: is the expected approach to use convergedRecordings only? And is there a way to access the “raw” voicemail audio (without greeting), or is that simply not available via API?

Any guidance, documentation pointers, or example flows would be greatly appreciated.

Thanks!

[simple5520]

Our company is grappling with this same shortcoming. I submitted the feature request a few weeks ago on the Community Feedback site that @Janos Benyovszki  shared. Please visit the site and search for WXCUST-I-19733 and add your vote to Webex Calling voicemail - Administrator download

 

[Janos Benyovszki]

@user405003 unfortunately right now the only way to get the voice message is through the Converged Recordings endpoint, that you have already found. There is no way to only get the message part without the greetings at this time, unfortunately. If you wish, you can open a feature request for the same here https://ciscocollabcustomer.ideas.aha.io/ to let Product Management know of this demand.