Webex calling calls events and using call controls for all users

[bruno.konik]

Hello,

I would like to create an App that would register a webhook on which the telephony_calls events of ALL users in the organisation could be received. As weel I would like that the App could send call control commands (make calls, answer calls...) on behalf of all users. How can I achieve this since it seems that the ownedBy parameter of the webhook creation with the telephony_calls resource always returns 400. The ownedBy org is visibly not allowed for telephony calls.

So the question is how can create a webhook (telephony_calls) for all the users ? Is it possible without asking each user to confirm the access ?

Would it be possible with a Webex Contact Center API ?

Thanks for your help.

[Janos Benyovszki · Accepted solution]

Hi Bruno,

I replied in your support ticket. Sharing the same here for reference.

The Webex Calling Webhook / telephony_calls events only support user level events, there is no way to create an organization wide webhook for these event types. It is also not possible to create the user level events using a Service Account or admin, so currently they have to be created using a users access token.

We already have a feature request for the same here https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-17045 . Please consider voting on it, to give it more attention. Unfortunately this would not be an immediate solution and there is still no guarantee that it will be implemented, but does allow our Product Management Teams to review for consideration in future releases.