webex calling queue agent status API

[Shalid Kurunnan Chalil]

Hi Experts,

I searched the documentation and couldn't find an API which allowed me to retrieve the Webex Calling agent status and the duration.

Do we have an API to get the agent details from the webex calling platform? 

Regards

[Patience Umoru · Accepted solution]

Hello,

Unfortunately, Webex Calling does not provide an API specifically for retrieving detailed agent status and duration.

However, if you are looking for agent status in a contact center environment, the Webex Contact Center (WxCC) platform offers APIs that can provide real-time and historical data on agent status, including their availability and duration in each state. These APIs are more suited for contact center use cases.

https://developer.webex.com/docs/contact-center
https://developer.webex-cx.com/documentation/agents/v1/get-agent-activities 

Thank you.