Webex Contact Center Custom Soft Phone

[priyanravichandran]

Hi Team,

I am looking to build a custom softphone for integration into my application. I've tried using existing JavaScript SDKs and Customer Experience APIs but haven't had much success. I'm specifically looking for a solution to build a custom softphone UI that includes functionalities like accepting, ending, transferring, and holding calls. I'm working on a sandbox account to explore this.

Has anyone worked on this before? 
Any guidance on documentation would be greatly appreciated!

Thanks.

[Janos Benyovszki]

@priyanravichandran you mentioned that you have looked into the API, but did not find anything to work with calls. Not sure if you checked the Tasks API here https://developer.webex-cx.com/documentation/tasks and for example the Transfer endpoint https://developer.webex-cx.com/documentation/tasks/v1/transfer-task . These APIs sound like something suitable for your needs. If you need some samples for how to use it with the Agent Desktop then please see https://github.com/WebexSamples/webex-contact-center-api-samples/tree/main/desktop-sample/desktop-api-sample .