Webex Integrates with ServiceNow

[shivanipanwarfzr]

Hello All,

I am trying to integrate the ServiceNow Instance to cisco webex. In my case, Webex has two different environment. 

1) Fedramp - There is the additional security and encryption for FedRAMP and is designed for those NIST/CUI users (which are U.S.  citizens) that are working on ITAR related material, especially when handling items for the government.

2) Normal Webex 

I am trying to create an integration using the below documentation. I got know that this integration is going to import the user details using the webex API. The webex team has created a two app (Teams& meeting) in both the environment (Normal & Fedramp webex). They have shared the client ID and secret with me. I tried to set up the integration bit every time it is importing the data from normal webex environment. The Fedramp user data is not coming.

I compared the data normal webex user detail is fine. But ServiceNow is not importing the Fedramp data. 

Background -

I set up the two different integrations using the client id and secret of both the environment (Normal & Fedramp). I checked the flow as well. It is using the Fedramp credentials also but still not able to connect with it. The User credential which I used to get the oauth token for both the profile has admin access in both the environment.

Integrating with Cisco Webex (servicenow.com)

Anyone has any idea??

Thanks,

Shivani

[shivanipanwarfzr]

Hi Sandeep,

I read the document and it says The Webex FedRAMP environment is separate and distinct from our “commercial” environment and is tailored to the federal government’s collaborative business. Access to the Webex FedRAMP environment is for federal government organizations and partners invited by those entities.

The endpoint which needs to be used is  https://api-usgov.webex.com.

Can you please confirm am i going in right direction??

Thanks,

Shivani

[sandiban]

Hi @shivanipanwarfzr,
Thanks for your patience so far!
Could you kindly confirm what exactly the API endpoints you're using for your FedRAMP (Govt.) account, basically the API URL won't be same for FedRAMP environment and you need to check the API endpoints for FedRAMP following this documentation portal - https://developer-usgov.webex.com/docs/fedramp-overview

I agree there is no dedicated documentation for Webex FedRAMP integration with Servicenow like it's there for Webex, mostly it should be similar. 
However you should check for the authentication mechanism you're using for this integration for FedRAMP and that'd make a difference.
I believe the error is getting generated from the very beginning following authentication validation, but if you could share some more details regarding the error you're getting - we might assist you further.

Regards!
Sandip

[shivanipanwarfzr]

Hello Sandip,

I am using the generic URL https:webexapis.com. This URL was auto populated when i created the connection & credentials for fedramp profile in Webex teams spoke. it is not getting any error but still the SN is not getting connected to Fedramp site. It got connected to <domain>.webex.com(Normal Webex site) which my organization is using. How i got to know about it when i compared the data i can see the user details from normal Webex site inserted into SN instance but fedramp user details are not available in SN. Even I am using the client id and secret of fedramp site which cisco team shared with me while creating the apps in CISCO side using the ServiceNow documentation.

Regards,

Shivani