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WxCC API to retrieve all the call data of active call.
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09-26-2024 11:15 PM
Hi Guys,
With the new API functionality from flow builder, is there a sample someone has already tried to fetch all the active call data. like, Entry Point, Option Selected, ANI, DN, etc. ?
Asking to save some time before i start working on it.
Sandeep
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Webex Contact Center APIs
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09-27-2024 06:56 AM
@sandeep chauhan I might have misunderstood your requirement but maybe the Samples repo for PowerBI https://github.com/WebexSamples/webex-contact-center-api-samples/tree/main/reporting-samples/graphql-powerbi-sample might hold some useful samples for you, like agentSession , etc.
Official Code samples & snippets repository for Webex Contact Center APIs - webex-contact-center-api-samples/reporting-samples/graphql-powerbi-sample at main · WebexSamples/webex-contact-center-api-samples