Breakout Rooms not working in Schoology on a Mac

[Lauren.Marchelletta]

Any idea what settings have to be enabled in order for breakout rooms to work when Webex is opened from the Schoology integration on a Mac laptop? 

Currently when the Mac user accesses Webex Meetings from the desktop app and web app, the breakout rooms work fine, but when they access Webex through schoology - no breakout rooms. 

Any thoughts? 

Thanks! 

[Cole Callahan]

Hi Lauren,

Thanks for posting your question in the Webex Community! We are glad to have you here.
To help me better understand your issue, can you confirm: Is the option for Breakout Rooms present in the Menu bar?

[Lauren.Marchelletta]

Awesome, thank you!
No, it does not show up as an option on the menu bar when users either start a meeting in their personal room, or schedule one.

[Cole Callahan]

Hi Lauren,

Sadly, this doesn't seem like something I can help you with directly. Members of my team gave this issue a look and it sounds like your site or template may not be configured properly. If you aren't the direct admin, I advise you reach out to your site administrator.

If you are the site administrator, I suggest you open a TAC case and share the response here if possible.

Sorry I couldn't be much help here! Let me know if you have any further questions.