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4K resoultion setting in Webex

yositake
Level 1
Level 1

Hi. I bought  Cisco Webex Desk 4k Camera, but I can only find the low res 720/360 in my Webex.

I already tried camera resolution to 4096x2160 or 3840x2160 or 1920x1080.

Why?

2 Replies 2

nahardy
Cisco Employee
Cisco Employee

1080p video is highest res. Some content is shared at 4k, however 4k video is not yet available. 

John Steele
Spotlight
Spotlight

You need to reach out to your CSM to get 1080p enabled on your Webex tenant.

jrsteele21_0-1662995221702.png

 

 

 

https://help.webex.com/en-us/article/1dxssb/Select-video-settings-for-Webex-Meetings-and-Webex-Webinars