Android Webex app as phone

[slaffoley]

Hi All

I'm trying to use webex as a replacement to a regular cisco handset on my Android Galaxy A12. 

I have noticed that on a restart, after logging into the phone, until the webex app is opened for the first time, no calls are received.

Once the app has been opened, then you receive calls. 

I have the check box enabled for incoming calls in the calling section in settings.

There is no restrictions on permissions & Battery is optimised

Its on v42.3.0.115

Any Suggestions?

Thanks

Simon

[Igor Lukic]

Hi @slaffoley,

this sounds like a push notification issue. Are you registering the Webex app to your on-premises CUCM environment? If so, have you deployed push notifications?

If not please look at this document:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/push_notifications/cucm_b_push-notifications-deployment-guide.html

Best regards,

Igor 

[slaffoley]

Hi

Our Phone system is SAAS based but will check with them on this to ensure our system is set up correctly.  

Simon