Audio Issue

[ron.rtd.hilton]

I teach class in person and via WebEx.  I use a docking station to project my screen to two televisions.  When I use streamed video the televisions work fine but my WebEx students do not get the audio from the streamed video.  Is this a WebEx setting or a computer setting?  

Suggestions on a fix are appreciated.

[Fritz_H · Accepted solution]

@ron.rtd.hilton 
Please make sure you did check the box at "share your computer audio" in the pop-up where you shoose the screen/windows to share.
For animations (= lots of motion) you may also want to check "optimize for video".
https://help.webex.com/en-us/i62jfl/Webex-Share-Your-Screen-or-Application-in-a-Meeting

[Fritz_H · Accepted solution]

@ron.rtd.hilton 
Please make sure you did check the box at "share your computer audio" in the pop-up where you shoose the screen/windows to share.
For animations (= lots of motion) you may also want to check "optimize for video".
https://help.webex.com/en-us/i62jfl/Webex-Share-Your-Screen-or-Application-in-a-Meeting

[ron.rtd.hilton]

that worked. thank you

[Wade H. · Accepted solution]

If possible, you should click "Mark as Answer" on Fritz_H's reply to help others who are looking for answers to this problem (and to give Fritz the credit he deserves )