Bad Video in far end and in recording also.

[ADMIN BGL]

hi,

till 6th February 2024 my webex meeting were working properly. but on 7th February 2024, my webex portal got updated. From that day in every meeting whenever i am sharing the content, far end users are experiencing poor bad video quality. kindly note that it is showing in recorded video also.

one more thing  i observed after updating portal i am unable to sign in site administration. 

[dtibbe]

For me, everything is still fine. On Feb 6th, there have been scheduled mothly updates, that why they might have appeared at that date. Best would be to reach out TAC for further analysis.

Have you tried resetting your Webex app's cache (Help->Health Check->Reset)?

Webex Site Administration is EOL since end of December 2023. You should have been migrated to Control Hub. Can you access your site via https://admin.webex.com/?