02-22-2021 08:40 PM
I cant join meetings on my laptop via Wi-Fi. It was working until a few days ago when it stopped all of a sudden.
On clicking the meeting link i get messages like site took too long to respond etc. The meeting link works when i use my mobile data via hotspot.
02-26-2021 12:30 AM
@ujwalkarthik24269 , can you check the following article: https://help.webex.com/en-us/WBX1831/Unable-to-Reach-or-Access-Webex-Site and verify that your public IP address is not marked as malicious by BrightCloud and/or Talos?
02-25-2021 11:58 PM
About one month ago, there was a very similar issue posted: https://community.cisco.com/t5/webex-meetings-and-webex/cannot-connect-to-mycompany-webex-com-on-my-home-network/m-p/4282018#M3168
The data takes different routes depending on the type of connection.
I think in such cases its always useful to use a "traceroute"-command to see and compare the routes your data takes on both connections.
(perhaps it´s just a DNS-Server-issue? DNS = Domain Name System: www.company.com = IP:123.456.789.123 )
In the posting mentioned above a Cisco-Employee pointed out that some routes/sources are blocked for security reasons and suggests to open a TAC-Case (TAC = technical assistance center) https://help.webex.com/contact
02-24-2021 12:34 PM
So.. it is using Wifi when you use Mobile Data Hotspot. Where are you trying to join Wifi and has the firewall changed?
02-25-2021 08:55 PM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide