10-18-2020 09:39 AM
Good evening, I wanted to know how to properly delete Cisco Webex Meetings application data and cache on Windows systems.
I intend to completely reset the application as if it had never been opened before.
in the AppData\Local\WebEx folder I guess there are executables, while in the AppData\LocalLow\WebEx and AppData\Roaming\WebEx folders I don't know exactly what to delete.
10-21-2020 10:01 AM
Hi all, I'm back!
Hopefully, this will help. It seems you were on the right track.
We have documentation to clear the cache and application data from Webex Teams - https://help.webex.com/en-us/WBX000023766/How-Do-I-Clear-the-Cache-for-Cisco-Webex-Teams
I don't have a PC so I was unable to test it, but I was told it should be the same for Meetings -> AppData\Local\WebEx
11-12-2020 01:40 PM
I deleted all folders named webex in AppData after which I reinstalled Webex. Later I could see that the application was not reset. We are on the wrong track ..
11-16-2020 12:56 PM
There is a Webex removal tool that has worked.
https://help.webex.com/en-us/WBX000026396/Cisco-Webex-and-3rd-Party-Support-Utilities
10-20-2020 02:47 PM
My apologies! I completely misread that. Happy Tuesday to me I guess!
I will look into how you can do this properly and get back to you soon!
10-20-2020 10:01 AM
@Cole Callahan Delete the entire app? I think the question that I and the OP have is how to get rid of past meeting clutter.
Thanks
10-20-2020 07:48 AM
Hello @nicovon ,
Thanks for posting your question here in the Webex Community. Glad to have you here!
Here is a document that details the proper way to uninstall the Webex on your PC. - https://help.webex.com/en-us/WBX19806/How-Do-I-Uninstall-Webex-Software-on-Microsoft-Windows
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