Disable Voicemail in WebexApp

[MarVell]

Hello together,

since a few days I test the webex app. We use it with connection to the Unified CM. In the jabber xml the voicemail is disabled and not shown in cisco jabber, because we dont use it.

But when webex app connects to the cucm, voicemail is enabled and will be shown in the app (but of course it is not function because we dont use it).

Is there a way to disable voicemail in the webex app too ?

Thanks

[Roger Kallberg · Accepted solution]

I think this is done by not having any VM options set in the Service Profile Configuration in CM at User Management > User Settings > Service Profile.

[MarVell]

Ok, I just deleted the cache %USERPROFILE%\AppData\Local\CiscoSpark and logged in new.

After that the voicemail was away. 

Thanks.

[Roger Kallberg]

Two other options to clear the cache would be to reset the client from Help > Health Checker

Or from the user object in Control Hub.

[MarVell]

Hi, I tried your option, but the voicemail is still there. I closed webex app und logged in new but it is still there, is there maybe a cache to delete ?