HELP: Cannot connect on Webex Meetings Desktop App (Win7)

[AnndreaChan67261]

Hi!

I am trying to connect to the Cisco Webex Meeting app on my windows 7 desktop but it is giving me the error below. 

What do I need to do for this to work? 

Note:

I can connect fine on the web app but prefer the options of the desktop app. 

[DennisGarcia26433]

Hello-

I'm currently having almost the same issue. I have Windows10 and using Dell 7390-2-in-1 laptop and for some reason the Webex Meetings Desktop App stopped working for me. I have tried uninstalling and reinstalling the desktop app but it did not resolve the issue. Although I can connect via web browser with no issues. 

Thank you for your time.

Dennis

[mapowell80]

Hi, It looks like a reboot might be needed. Have you tried that yet? What version of the desktop app are you running?

[AnndreaChan67261]

I have rebooted, waited a few days...
I have also removed the app and redownloaded it.
Same issue.


As for version - should be the latest version. I just downloaded it from
the webex site.

[Avinash Gaur]

@AnndreaChan67261 

Could you please try the steps I suggested.

Thanks,

Avi

[AnndreaChan67261]

I did - I accepted it as a solution the other day

[Avinash Gaur · Accepted solution]

@AnndreaChan67261 

Hello Andrea,

Thanks for posting your question in community!

Could you please try enabling TLS 1.2 as shown below:

On internet explorer,

Go to Tools and select Internet Options

• Select the Advanced tab in Internet Options
• Enable(check) TLS 1.2 and also disable (uncheck) SSL 3.0 for additional security
• Click on Apply and OK to complete the procedure Please give it a try and update.

Please rate the helpful posts.

Thanks,

Avi

[AnndreaChan67261]

Thank you - problem solved :)