How Long to Receive Recorded Copy of Webex Meeting

[MaryK]

Hello, 

I hosted a meeting yesterday where five speakers were recorded.   I clicked on done recording but I still have not received a copy of it and it does not show in "My Recordings."    Is there sometimes a delay in receiving these?

[Cole Callahan · Accepted solution]

Hi @MaryK ,

Quick question... Are you sure WHERE you recorded the meeting? In Webex, you have the option for the recording to be saved on your Desktop or on your Webex site.

[MaryK]

That is a great point, Cole, since this was the first meeting I had ever hosted this particular group.   And I did indeed find it in my directory.   The video quality is poor but I will look into that for future reference.   Thanks for your help!

[Cole Callahan]

Great to hear! There was a good community post a couple of months ago that mentions a few of the differences in recording local v on your Webex site. Thought it may be a nice additional resource for you - https://community.cisco.com/t5/webex-meetings-and-webex-app/webex-meeting-recordings-local-v-cloud/td-p/4308187

[Stephanie Knoop]

Recordings can take up to a couple of hours to process, depending upon how busy the Webex processing servers are and on how long your meeting was, but never days. I would open a ticket to inquire about this.

[MaryK]

Thanks for your timely response.   This is the first time on this site and it's not quite clear....    How does one open a ticket?   

[Stephanie Knoop]

Cole's observation is a good one.  If you still are not able go locate it, you can open a ticket by calling or online.

https://mycase.cloudapps.cisco.com/case

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