First search result: Create a TAC Support Case. Since this is apparently new for you, be prepared to jump through typical tier one help desk-type questions, e.g. have you restarted, have you reinstalled. You seem to have two problem statements that need to be investigated:
- The Stop Sharing keyboard shortcut continues to trigger when another app is in the foreground after unchecking Global in Preferences > Keyboard shortcuts.
- Changes to keyboard shortcuts, such as unchecking Global, are lost when the app upgrades from version X to Y
You will almost certainly need to supply logs from the app, maybe a screen recording. If they agree that there is a defect, don't let them placate you with "see if it's fixed in the next monthly release"; it's a stall tactic. They owe you a customer-visible defect ID in the bug toolkit and, although you cannot see this second part, to link your support case number to the internal Jira ID so it counts as a customer-found defect (a bad thing for the developers and Q&A teams).
