Howto - download a video recording

[wd.trenner]

With one install of Webex I'm able to download the videofiles, another install blocks that feature. Howto enable downloads or where to switch between these two modes?

[Cole Callahan]

Here is a document that covers the issue of "Unable to Download a Recording From the My Recorded Meetings Page" - https://help.webex.com/en-us/article/WBX9000031726/Unable-to-Download-a-Recording-From-the-My-Recorded-Meetings-Page

This requires the site IT admin to configure.

[wd.trenner]

Thankyou very much, problem solved

[Cole Callahan]

Hi @wd.trenner ,

Thanks for posting your question here in the Webex Community. What do you mean by "another install? Do you mean that your organization has two separate Webex sites? Or do you mean the Webex Meetings app vs. the Webex App?

Have you logged into your Webex site before? There you should be able to download all of your recordings.

[wd.trenner]

I have 1) myasthenie.webex.com and 2) down-syndrome.webex.com

One of them allows download of videophiles, the other doesn’t. I would like to get all videos downloadable.

TIA

[Cole Callahan]

Interesting. Are you the IT Admin for either of the Webex sites? Your IT Admin has the power to enable or disables Locally saved meeting Recordings. Maybe your IT Admin has it enabled on one of the sites you mentioned, and maybe the recordings are downloading directly to your computer rather than on your Webex site? If you are the IT Admin, here is a doc of how to enable the local recordings - https://help.webex.com/en-us/article/n2awmc0/Enable-Local-Recordings-in-Cisco-Webex-Control-Hub