Webex currently generates dynamic previews for shared files in messages, especially Excel files. This behavior can be problematic — for example, if an Excel file contains only one row, the preview becomes a very slim message bubble that can easily get lost in the chat stream. This makes it hard to notice or locate shared files, especially in busy conversations.
Other collaboration platforms (like Slack or Microsoft Teams) use a more consistent approach, displaying a uniform file card or icon with the filename, regardless of the file’s contents. This helps maintain visibility and clarity.
Suggested Improvement:
- Add an option to disable dynamic previews and instead show a standardized file thumbnail or icon.
