Making calls with the API

[haundh]

Is there a way for a script to make a phone call on behalf of a Webex user so that the script controls the audio? I see the /v1/telephony/calls APIs, but it looks like those just control other devices, as in "click to call". I'm looking for functionality like we used to have with Tropo.

[yhung]

Are you trying to embed to a Website or what is the use case?

[haundh]

I'm wanting to generate automated reminder calls.

[dtibbe]

The /telephony/ endpoints are for Webex Calling, not for Calls in Webex. Ie. it is for PSTN/SIP calls.

If you initiate a call, it is delivered as call back. The user needs to answer his call before the "dialed" number gets called. So you may configure an internal extension "Reminder", use the caller's token to initate a call to that extension. The user will receive a call "from" "Reminder" first and when answering, the dummy extension will ring (or a VM/CQ announcement is played).

As you will perform the call for a specific user, you'd need an integration. Bots are not allowed to perform calls.