05-25-2021 07:10 AM
We regularly host presentations where the presenter stands in front of a studio camera and microphone while taking attendees through a presentation. We use a dedicated laptop just for sharing the content. The presenter has a large 65" screen in front of him, where he is to see the speaker notes, while the actual presentation is shown on and shared from the same screen as the Webex application is running on.
This cause a lot of problems with grey boxes in the shared content/presentation, which are various Webex dialoge boxes. How can we get rid of these grey boxes? What is the best way to share the content? Do we need to have a three-screen setup, one being speaker notes, one being presentation and one being Webex window?
If the second screen was to be the presentation, it would be all fine, but we need speaker notes on screen to and hence end up with presentation on screen 1.
Solved! Go to Solution.
05-25-2021 02:18 PM
@DanEriksson
"various Webex dialoge boxes" : do you need them? if not: close them.
If there is a moderator checking for raised hands, chat messages etc: I guess you may need a 3 Screen Setup:
(until Cisco fixes this since I remember that this issue was absent in an earlier version of Webex, still called Webex-Teams at that time.)
- a presenter Screen with all the notes, timer etc.
- "clean" presentation screen (which is shared via webex)
- a "Meeting-Manager"-Screen showing "various Webex dialoge boxes".
Every up2date notebook is able to handle 3 screens - perhaps not 3x 4K but at least 3x Full-HD.
You may need a Dockingstation for the Notebook. (Thunderbolt3 or 4, USB-C with "DisplayPort over USB-C" is sufficient if you use Notebook-Screen+2x Full-HD)
06-09-2021 01:53 PM - edited 06-14-2021 01:58 PM
<Cut-and-pasted from actual answer to make it easier to find 2021.06.15]>
I suggest you do this:
</cut-and-paste>
Good luck. I forgot to mention (but was reminded by @BGR 's mention of hiding all the controls) that the very annoying drop-down panel that appears on your shared screen whenever you move the mouse near the top of the shared screen, can not only be dragged left-to-right - but dragged completely to the next monitor (where I suggested you keep you other controls). I've edited my answer above to reflect this 4th suggestion [which BTW you can help others find if it solves your problem by marking as correct]
And FYI - if you DO want to hide all the controls, the amazingly stupid and and un-intuitive key combo on macOS is <Command+Option+Shift+H> - but that's not all. You actually have to confirm this action in a pop-up window that may appear hidden behind other windows on another screen.
[Tip: Vote for my suggestion at https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-1320 ]
05-25-2021 05:57 PM
Hi,
You can get rid of the panels and notifications while sharing that cause the grey boxes by selecting Ctrl + Alt + Shift + H on your computer keyboard
https://help.webex.com/en-us/84har3/Webex-Meetings-and-Webex-Events-Accessibility-Features
05-30-2021 11:58 PM
Thanks, will try this. We used 3 screens for the setup as work around last week. One for the presentation (shared in Webex), one for the speaker notes and the laptops screen for Webex Application. But if we can stay with two screens it's better.
06-08-2021 01:24 PM
What I'd like to see when using a dual monitor system.. the WebEx App to stay full-view on one monitor while sharing the other instead of the small video window popping up and having to click on the Orange or Shared Tab at top of the screen to open the floating participant and chat panels. This way you have more control.
05-25-2021 02:29 PM - edited 06-09-2021 01:52 PM
Hi @DanEriksson ,
I guess telling you that swapping the laptop for a MacBook would fix the problem is of no use to you. But it is strange how Webex can do it correctly on macOS, but not Windows. Time for Cisco to fix that bug!
But to be more constructive, I suggest you do this:
06-09-2021 04:42 AM
Intrersting you say this. I'm an Apple guy myself, and have both MBP and iMacs available for my work. But these sessions are hosted by "windowsians".
Will do some test using the MBP. But this may explain why I have not been able to replicate the issue in my world.
//Dan
06-09-2021 01:53 PM - edited 06-14-2021 01:58 PM
<Cut-and-pasted from actual answer to make it easier to find 2021.06.15]>
I suggest you do this:
</cut-and-paste>
Good luck. I forgot to mention (but was reminded by @BGR 's mention of hiding all the controls) that the very annoying drop-down panel that appears on your shared screen whenever you move the mouse near the top of the shared screen, can not only be dragged left-to-right - but dragged completely to the next monitor (where I suggested you keep you other controls). I've edited my answer above to reflect this 4th suggestion [which BTW you can help others find if it solves your problem by marking as correct]
And FYI - if you DO want to hide all the controls, the amazingly stupid and and un-intuitive key combo on macOS is <Command+Option+Shift+H> - but that's not all. You actually have to confirm this action in a pop-up window that may appear hidden behind other windows on another screen.
[Tip: Vote for my suggestion at https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-1320 ]
05-25-2021 02:18 PM
@DanEriksson
"various Webex dialoge boxes" : do you need them? if not: close them.
If there is a moderator checking for raised hands, chat messages etc: I guess you may need a 3 Screen Setup:
(until Cisco fixes this since I remember that this issue was absent in an earlier version of Webex, still called Webex-Teams at that time.)
- a presenter Screen with all the notes, timer etc.
- "clean" presentation screen (which is shared via webex)
- a "Meeting-Manager"-Screen showing "various Webex dialoge boxes".
Every up2date notebook is able to handle 3 screens - perhaps not 3x 4K but at least 3x Full-HD.
You may need a Dockingstation for the Notebook. (Thunderbolt3 or 4, USB-C with "DisplayPort over USB-C" is sufficient if you use Notebook-Screen+2x Full-HD)
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