Outlook Integration Checkbox Greyed Out

[jrmcgee]

We migrated from our Mitel setup to webex calling, through our lumen account.  However no one from lumen has been able to figure out why the option is greyed out on our windows installs?  It says "Contact your administrator to enable this option".  I have looked through all the options on my admin.webex.com portal and I can't for the life of me find the option to ENABLE this feature.

I have tried versions from 41.x all the way through 42.x

Any help would be greatly appreciated!  

[Cole Callahan]

Hi @jrmcgee ,

Thanks for posting your question here. Looks like there is another similar conversation happening on this question and a solution for it was marked, here is the link to it - https://community.cisco.com/t5/webex-meetings-and-webex-app/new-laptop-win10-webex-integration-microsoft-outlook-checkbox/m-p/4546501#M7648

Let me know if that solves your issue. If not, I can look into it more.

[jrmcgee]

Doesn't sadly, I found that thread and tried it, I have installed a few different versions hoping for that folder to appear but it's not there  

[lgomezro]

open a TAC ticket to get help from a specialist https://mycase.cloudapps.cisco.com/

Regards