Hi,
some of our clients drop packets (7-10% Packet Loss for ~1min) after they've been in a Webex meeting for 30 to 40 minutes.
What logs show me (during packet loss):
Firewall rules set:
- Adobe Acrobat Reader DC Protected Mode | in & out
Network Connections:
- Google
- deploy.static.akamaitechnologies.com
Process Executions:
- adobearm.exe
"C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" /PRODUCT:Reader /VERSION:21.0 /MODE:3 - rdrcef.exe
"C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\acrocef_1\RdrCEF.exe" --type=renderer --log-file="C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\acrocef_1\debug.log" --touch-events=enabled --field-trial-handle=1480,2435798673334654494,16921714378847671555,131072 --enable-features=CastMediaRouteProvider --disable-features=CalculateNativeWinOcclusion --disable-gpu-compositing --lang=en-US --disable-pack-loading --log-file="C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\acrocef_1\debug.log" --log-severity=disable --product-version="ReaderServices/21.7.20095 Chrome/80.0.0.0" --device-scale-factor=1 --num-raster-threads=4 --enable-main-frame-before-activation --renderer-client-id=9 --mojo-platform-channel-handle=2796 --allow-no-sandbox-job /prefetch:1 - rdrcef.exe
"C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\acrocef_1\RdrCEF.exe" --type=gpu-process --field-trial-handle=1480,2435798673334654494,16921714378847671555,131072 --enable-features=CastMediaRouteProvider --disable-features=CalculateNativeWinOcclusion --disable-pack-loading --log-file="C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\acrocef_1\debug.log" --log-severity=disable --product-version="ReaderServices/21.7.20095 Chrome/80.0.0.0" --lang=en-US --gpu-preferences=OAAAAAAAAADgACAwAAAAAAAAAAAAAAAAAABgAAAAAAAYAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAoAAAABAAAACAAAAAAAAAAKAAAAAAAAAAwAAAAAAAAADgAAAAAAAAAEAAAAAAAAAAAAAAABQAAABAAAAAAAAAAAAAAAAYAAAAQAAAAAAAAAAEAAAAFAAAAEAAAAAAAAAABAAAABgAAAA== --use-gl=swiftshader-webgl --log-file="C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\acrocef_1\debug.log" --mojo-platform-channel-handle=2236 --allow-no-sandbox-job /prefetch:2
Installed Versions:
- Adobe Acrobat Reader DC 21.7.20099
- Google Chrome 95.0.4638.54
- Cisco Webex Meetings 41.9.6.10
Thanks in advance
Weasel
