Personal Room Lobby

[marin.koebert]

Hello!

I have people try to call in to my personal room and most of the time it works great, I see them in the lobby then I admit them.

Other times, I don't see anyone in the lobby, I give the person a call from my phone, and they say they have been waiting in the lobby waiting for me to admit them.

Have you seen this before? Any suggestions?

[Kathy N. · Accepted solution]

I have helped several staff that complain of this same issue but when we investigate we discover that the attendee isn't in the lobby.  They have either accidently typed another person's name and not noticed, or they haven't clicked Join Meeting.  Your name is unique enough that I don't think they mistyped your name, but they may not be in your Lobby yet.  If this isn't the case, you may need to ask your administrator to open a TAC case.  Be sure to give them specific meeting information and screenshots from you and the attendee that is in the Lobby.

[marin.koebert]

Thank you, Kathy!