12-17-2020 05:25 PM - edited 12-17-2020 05:29 PM
ok so here goes:
with the last two updates or so (I'm currently on version 40.12.0.17322) i noticed that any image (like a png) that i paste from the clipboard into a webex (webex teams) chat shows up with the image being all blown out..
for example this image before pasting looks like this:
but when i paste it from the clipboard it looks like this:
see all blown out.. maybe opacity? with images where text is shown and light.. they effect is to make the image unreadable..
now if i click on the image and it opens into a separate window it can be viewed correctly.. this happens most of the time
is anyone have this issue? also before anyone mentions this only happens on windows.. here is an image of the result showing up on ios with the mobile app:
so has anyone has this issue?
Solved! Go to Solution.
12-18-2020 07:12 AM
This issue seems to be just related to PNG files only. if you use a screen capture tool (like screenpresso) you can change the default image format to something else other than PNG, like JPG or GIF and the issue doesn't seem to occur. not a solution, but a workaround until the problem is acknowledged by the webex development team and fixed.. (.. is this mic on??)
to change the format do the following
*: this doesn't apply to existing images, only new screenshots. in a pinch you could just bring up one the existing images and screenshot the image window.
12-18-2020 07:12 AM
This issue seems to be just related to PNG files only. if you use a screen capture tool (like screenpresso) you can change the default image format to something else other than PNG, like JPG or GIF and the issue doesn't seem to occur. not a solution, but a workaround until the problem is acknowledged by the webex development team and fixed.. (.. is this mic on??)
to change the format do the following
*: this doesn't apply to existing images, only new screenshots. in a pinch you could just bring up one the existing images and screenshot the image window.
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