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Recording notification

danny dang
Level 1
Level 1

Hello,

Is it possible to set up an audio notification informing the parties on the call that the call is being recorded before the call starts?

We already have the recording tone enabled but we would like to know if we can set up the audio notification. The reason is that we have some users using Cisco Jabber.  The Cisco Jabber device does not support the recording tone.

We have Cisco CUCM 11.5 and Cisco Jabber 14.0.

2 Replies 2

PTS
Spotlight
Spotlight

You can can checkout below 3rd party solution for this kind of requirements ( Play out Call Recording Warning / Announcements for both Inbound and outbound calls )
MARS Agent Greeting :
https://developer.cisco.com/ecosystem/cpp/solutions/181073/
https://www.youtube.com/watch?v=DBFV8m-IfjE
For more details you can write to info@parsec-tech.com

MARS Agent Greeting application for Cisco CUCM / UCCX / UCCE / PCCE can welcome the caller, identify the agent, and include other useful contextual information. Play out a call recording announcement. If the call is being recorded by any call recording application then the "Recording announcement"

dtibbe
VIP Alumni
VIP Alumni

Are you referring to a Webex Meeting or to a common SIP/PSTN call?

When joining a Webex Meeting, each attendee should hear the notification automatically due to privacy reasons