User creation in AD and assignment of an extension number to that user in CUCM are 2 separate processes normally handled by 2 separate teams in an organization. User extension created/changed in CUCM needs to be manually updated in AD Whenever an employee leaves the organization the user record in AD is disabled/deleted.There is no automated process present to remove that deleted employee’s record from CUCM corporate directory. There is no process to update the user's "Display Name" info in AD into CUCM so that it is displayed in the called party's Cisco IP Phone screen Manual flow of data between these 2 platforms gives possibilities of wrong info to be presented to employees accessing corporate directory Parsec’s MARS AD CUCM Provisioning application provides a solution to above pain points. Refer attached document for more details. ... View more

There are two types of Cisco Finesse Chat Gadgets Chat gadget for external chats Chat gadget for internal chats Chat Gadget for external chat This type of gadget allows a contact center/enterprise to enable chat in their website so that customers visiting their website can connect to contact center agents via chat..This Finesse Chat Gadget for agents is provided by Cisco.This gadget connects with Cisco SocialMiner application. On the website side you can use the default UI provided by Cisco or can get a customized user friendly UI as per your requirement using Cisco SocialMIner APIs. You can also enable call back request on the website.On submit of the request a call will be dialed out to the customers phone number which was provided at the time of request submit. Chat Gadget for Internal chat This type of gadget is used for enabling internal chat sessions within the contact center. Agent to agent chat Agent to supervisor chat Supervisor to agent chat Supervisor can broadcast a message to a group of selected agents There is no default gadget of this kind provided by Cisco.A custom gadget needs to be developed using the Cisco Finesse APIs for this.Please refer to below 3rd party custom gadget example  For more details you can write to info@parsec-tech.com   ... View more