Find A Community
Buy or Renew
Find A Community
Close
Cisco Community
English
Chinese
English
French
Japanese
Portuguese
Russian
Spanish
Register
Login
Register
Login
Register
·
Login
·
Help
All Community
Knowledge base
PTS
Users
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search instead for
Did you mean:
Results:
cancel
Technology & Support
For Partners
Customer Connection
Webex
Events
Members & Recognition
Cisco Community
:
About PTS
02-24-2021
PTS
Beginner
Recent Badges
Awards
Recent Badges
See all
Stats
Member since
12-04-2018
74
Posts
10
Helpful
0
Solutions
Latest Contributions by PTS
Latest Contributions by PTS
Discussions PTS has Participated In
TKBs PTS has Participated In
Blogs PTS has Participated In
Events PTS has Participated In
Videos PTS has Participated In
«
Previous
1
2
3
4
5
Next
»
Re: CUCM Live monitoring active calls
Created by
PTS
in
IP Telephony and Phones
12-03-2020
12-03-2020
You can check out the 3rd party application "MARS CUCM Wallboard" which has a feature to see/monitor...
Re: Cisco Jabber - Coaching/trainee call capabilities
Created by
PTS
in
IP Telephony and Phones
10-05-2020
10-05-2020
3rd party solutions like MARS Silent Monitor & Whisper provides these features where supervisors/Tra...
Re: Finesse Supervisor View Question
Created by
PTS
in
Contact Center
09-17-2020
09-17-2020
If are open to 3rd party application then you can check out the Supervisor's Online web based applic...
Re: using inbound call info to populate custom web page
Created by
PTS
in
Contact Center
09-17-2020
09-17-2020
Hi,Please send a mail for 3rd party solution related to your CRM integration requirement to below em...
Re: CTI server Simulator
Created by
PTS
in
Call Control
08-06-2020
08-06-2020
Hi Daniel,Your application requirement of a 3rd party tool- CTI Simulator can be delivered by Parsec...
Re: Salesforce with CUCME Integration
Created by
PTS
in
Collaboration Applications
08-03-2020
08-03-2020
3rd Party connector for CUCM /UCCX /UCCE /PCCE with CRM ( SFDC / Service Now )Application exposes we...
Re: 3rd party connectors for UCCX/UCCE/PCCE
Created by
PTS
in
Contact Center
08-03-2020
08-03-2020
Adding to the list of 3rd party connectors stated in this postCisco CUCM/UCCX/UCCE/PCCE Integration ...
Re: Salesforce integration with Cisco
Created by
PTS
in
Contact Center
08-03-2020
08-03-2020
Cisco CUCM/UCCX/UCCE/PCCE Integration with Salesfoce ( CRM )You can refer to attached 3rd Party Conn...
Re: Playing "Agent Greeting" without UCCX/UCCE
Created by
PTS
in
IP Telephony and Phones
07-30-2020
07-30-2020
Hi,I know it is an old thread but you can go through below link which describes a solution of Agent ...
Remote Silent Monitor(RSM) calls for Cisco CUCM /UCCX /UCCE / PCCE
Created by
PTS
in
Collaboration, Voice and Video Blogs
07-28-2020
07-28-2020
Contact centers are required to assure the quality of customer service provided by agents to custome...
Re: CUCM Silent Monitoring
Created by
PTS
in
Contact Center
07-21-2020
07-21-2020
Once the call is transferred the Call Silent monitoring session will end.
Re: UCCX Supervisor wants a call waiting pop up from finesse
Created by
PTS
in
Contact Center
07-21-2020
07-21-2020
HiPlease checkout the short write-up on 3rd party gadget for displaying alerts for Call queue status...
Remote Silent Monitoring agent calls for UCCE / UCCX
Created by
PTS
in
Contact Center
07-21-2020
07-21-2020
Hi All,What are the options available for Remote Silent Monitoring agent calls (via a PSTN call by t...
Re: Supervisor Notification of an Agent's Call
Created by
PTS
in
Contact Center
07-20-2020
07-20-2020
HiYour requirement can be fulfilled by a 3rd party application "MARS Silent Monitor"Along with other...
Re: UCCE Silent Monitoring with Shared ACD Line
Created by
PTS
in
Contact Center
07-20-2020
07-20-2020
Please checkout below article : ( Silent Monitoring for Shared Lines , Multiple Lines ,Jabber Window...
«
Previous
1
2
3
4
5
Next
»
Public Statistics
Date Registered
12-04-2018
01:47 AM
Date Last Visited
02-24-2021
12:58 AM
Total Messages Posted
74
Total Helpful Votes Received
10
Helpful Votes Given To
User
Helpful Count
Pranjol Saikia
5
See all >
Helpful Votes From
User
Helpful Count
HARIS_HUSSAIN
5
Mark.Jones(Virt
ualTrainer)
5
See all >