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Spotlight Awards
English Community, Developer of the Month, November 2021
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Member since
12-04-2018
141
Posts
210
Helpful
1
Solution
Latest Contributions by PTS
Latest Contributions by PTS
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Re: Retrieve caller number upon answering a call - CUCM 11.x API
Created by
PTS
in
Unified Communications Infrastructure
05-19-2022
05-19-2022
If you are open to 3rd party solutions then the requested connector for CUCM with your inhouse CRM a...
Re: Is there documentation on Miro and other apps to promote to custom
Created by
PTS
in
Webex Administration
05-19-2022
05-19-2022
Please check attached document for Webex App Integration
Re: Integrating CP-8841 with PC
Created by
PTS
in
IP Telephony and Phones
05-16-2022
05-16-2022
Hi I assume your Cisco IP Phone is registered to Cisco CUCM.Your requirement can be fulfilled using ...
Re: Built in bridge load testing
Created by
PTS
in
IP Telephony and Phones
05-16-2022
05-16-2022
HiAs per my understanding you have developed a new call recorder application.Now you need to test ou...
Re: .wav file play on ISR 4431
Created by
PTS
in
IP Telephony and Phones
05-16-2022
05-16-2022
Please check below article if it helps :https://community.cisco.com/t5/collaboration-voice-and-video...
Re: Integrating Jabber with Salesforce
Created by
PTS
in
Contact Center
04-25-2022
04-25-2022
a) If you have a Cisco Contact Center solution ( UCCX / UCCE / PCCE ) then you will need a CRM Conne...
Re: UCCX 11.5 support APIs?
Created by
PTS
in
Contact Center
04-24-2022
04-24-2022
If are open to 3rd party solutions you can checkout attached document CRM connector for Cisco Contac...
Re: Cisco Finesse and Dynamics 365 integration for only screenpop
Created by
PTS
in
Contact Center
04-24-2022
04-24-2022
Another way of integrating your Cisco Contact Center ( UCCX / UCCE / PCCE ) with your CRM is by usin...
Re: Emergency phones for factories
Created by
PTS
in
IP Telephony and Phones
04-14-2022
04-14-2022
Your requirement can be achieved using a customer 3rd party application for Cisco CUCM.In the soluti...
UCCX Campaign Manager
Created by
PTS
in
Collaboration, Voice and Video Documents
04-14-2022
04-14-2022
The MARS UCCX Campaign Manager application provides business users with an easy-to-use web-based int...
Re: Custome Events via CTI
Created by
PTS
in
Contact Center
04-14-2022
04-14-2022
HiIf you are open to 3rd party solutions then please write to info@parsec-tech.com with your above r...
Re: CTI Screen Pop Integration Design
Created by
PTS
in
Contact Center
04-14-2022
04-14-2022
Hi Frank,If you are open to 3rd party CRM connectors then you can check Parsec's CRM Connector for C...
Re: UCCX 9.0 Agent greetings
Created by
PTS
in
Contact Center
03-24-2022
03-24-2022
Agent Greeting for Outbound & Inbound Calls : ( for UCCX /CUCM / UCCE / PCCE )https://community.cisc...
Agent Greeting for Outbound & Inbound Calls
Created by
PTS
in
Collaboration, Voice and Video Documents
03-24-2022
03-24-2022
Agent Greeting for Outbound & Inbound CallsPARSEC’s MARS Agent Greeting application for Cisco CUCM p...
Re: How to enable Alerting call feature
Created by
PTS
in
IP Telephony and Phones
03-16-2022
03-16-2022
Please check attached doc on MARS Directory & Caller Details Popup 3rd party application.Does it hel...
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Public Statistics
Date Registered
12-04-2018
01:47 AM
Date Last Visited
05-19-2022
04:26 AM
Total Messages Posted
141
Total Helpful Votes Received
210
Helpful Votes Given To
User
Helpful Count
Pranjol Saikia
5
See all >
Helpful Votes From
User
Helpful Count
john.arriesgado
1
25
Mark.Jones(Virt
ualTrainer)
20
Sivaram Kailasanathan
20
alforkanehafid
25
kowalikmarcin
25
See all >
Awards
Community Spotlight Award
English Community, Developer of the Month, November 2021