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PTS
‎02-24-2021
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Member since ‎12-04-2018
74
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Re: CUCM Live monitoring active calls

Created by in IP Telephony and Phones
12-03-2020
12-03-2020
You can check out the 3rd party application "MARS CUCM Wallboard" which has a feature to see/monitor...

Re: Cisco Jabber - Coaching/trainee call capabilities

Created by in IP Telephony and Phones
10-05-2020
10-05-2020
3rd party solutions like MARS Silent Monitor & Whisper provides these features where supervisors/Tra...

Re: Finesse Supervisor View Question

Created by in Contact Center
09-17-2020
09-17-2020
If are open to 3rd party application then you can check out the Supervisor's Online web based applic...

Re: using inbound call info to populate custom web page

Created by in Contact Center
09-17-2020
09-17-2020
Hi,Please send a mail for 3rd party solution related to your CRM integration requirement to below em...

Re: CTI server Simulator

Created by in Call Control
08-06-2020
08-06-2020
Hi Daniel,Your application requirement of a 3rd party tool- CTI Simulator can be delivered by Parsec...

Re: Salesforce with CUCME Integration

Created by in Collaboration Applications
08-03-2020
08-03-2020
3rd Party connector for CUCM /UCCX /UCCE /PCCE with CRM ( SFDC / Service Now )Application exposes we...

Re: 3rd party connectors for UCCX/UCCE/PCCE

Created by in Contact Center
08-03-2020
08-03-2020
Adding to the list of 3rd party connectors stated in this postCisco CUCM/UCCX/UCCE/PCCE Integration ...

Re: Salesforce integration with Cisco

Created by in Contact Center
08-03-2020
08-03-2020
Cisco CUCM/UCCX/UCCE/PCCE Integration with Salesfoce ( CRM )You can refer to attached 3rd Party Conn...

Re: Playing "Agent Greeting" without UCCX/UCCE

Created by in IP Telephony and Phones
07-30-2020
07-30-2020
Hi,I know it is an old thread but you can go through below link which describes a solution of Agent ...

Remote Silent Monitor(RSM) calls for Cisco CUCM /UCCX /UCCE / PCCE

Created by in Collaboration, Voice and Video Blogs
07-28-2020
07-28-2020
Contact centers are required to assure the quality of customer service provided by agents to custome...

Re: CUCM Silent Monitoring

Created by in Contact Center
07-21-2020
07-21-2020
Once the call is transferred the Call Silent monitoring session will end.

Re: UCCX Supervisor wants a call waiting pop up from finesse

Created by in Contact Center
07-21-2020
07-21-2020
HiPlease checkout the short write-up on 3rd party gadget for displaying alerts for Call queue status...

Remote Silent Monitoring agent calls for UCCE / UCCX

Created by in Contact Center
07-21-2020
07-21-2020
Hi All,What are the options available for Remote Silent Monitoring agent calls (via a PSTN call by t...

Re: Supervisor Notification of an Agent's Call

Created by in Contact Center
07-20-2020
07-20-2020
HiYour requirement can be fulfilled by a 3rd party application "MARS Silent Monitor"Along with other...

Re: UCCE Silent Monitoring with Shared ACD Line

Created by in Contact Center
07-20-2020
07-20-2020
Please checkout below article : ( Silent Monitoring for Shared Lines , Multiple Lines ,Jabber Window...
Public Statistics
Date Registered ‎12-04-2018 01:47 AM
Date Last Visited ‎02-24-2021 12:58 AM
Total Messages Posted 74
Total Helpful Votes Received 10
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