Unable to cancel personal webex subscription

[schadee]

I am trying to cancel my Webex subscription, as I do not need it anymore. It is supposed to renew on 7/22/21 and I need to stop it from doing so. When I go to Subscription, there is no option to Change Plan or any options to select. When I try to open a case I get an error that I don't have a Cisco account...but I am paying $228 a year for a Webex account, so either this should mean I also have a Cisco account, or it should route me to a way to submit a case to Webex, not Cisco. Every single link on Webex is routing me to a dead end when trying to cancel, which is really stressing me out. There is no way to contact them. 

[i.kotoyo]

Hello 
I m having the same trouble. Therefore I created Cisco account and got the case number from webex customer support. (but customer support are keeping my request for more than two weeks)

I hope you can settle problem soon. 

[Fritz_H]

@schadee 
Maybe this is useful for you:  https://help.webex.com/en-us/nl83mgp/Cancel-Your-Webex-Plan

[ivan.heron]

I have this problem too.