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WebEx App Audio Crash

JoshLamberth
Level 1
Level 1

I have noticed an issue with the WebEx app: it will crash when the Ringers and alerts audio is set to All Devices, the volume adjustment bar is adjusted to very low, and "Automatically adjust volume" is disabled. I will then close the WebEx app and reopen it, which will start crashing upon launching. It will produce the error message "Failed to fetch spaces from the server, something is wrong. Click OK to restart" but only a Close button is present (clicking Close button will restart WebEx and the same error appears). To get the WebEx app in a working state I have to do a Health Check reset 5-15 times. I can easily reproduce the error following the conditions above.

I have also noticed if I adjust the Ringers and alerts audio to a specific device and adjust the volume bar to a different level, after closing and opening the Webex app the adjustment is not saved and is returned to full volume level. 

1 Accepted Solution

dtibbe
VIP
VIP

I just tried to reproduce the described behavior, but failed..

Maybe worth opening a TAC case?

View solution in original post

2 Replies 2

dtibbe
VIP
VIP

I just tried to reproduce the described behavior, but failed..

Maybe worth opening a TAC case?

Going to submit a TAC case.