Webex App do not start on iPhone

[rainer.niedermeier]

Hi,

after a user-logoff, the app hangs on startup. There is no logon window etc. - only "Just a Moment" and the rotating cycle. I have already reinstalled the app - same issue. Logoff an new logon to iCloud - same issue.

iPhone XR

OS 15.1

Webex Ver. 41.12.2

any ideas?

best regards

rainer

[Balthasar-Max Althaus]

I beliefe, that you already did it, but just for the record:

de-install webex

reboot iphone

install webex

make sure, webex gets access to camera, contacts,.. to work properly.Maybe there is a permission missing.

[rainer.niedermeier · Accepted solution]

Hi,

first of all - thanks for the answers. Problem is solved - there was a issue with our MDM-System - so webex tried to logon with a wrong email-address. Why this caused the app to hang remains a bit of a mystery.

Best regards

Rainer

[guothuan]

just try to reboot the iphone and try agin .

If not work,feel free to open a case with TAC. 

https://help.webex.com/contact

hope that help .