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Webex app for Windows - Voicemail notification counter reset

Bungeecork
Level 1
Level 1

Hi All,

The app in Windows works fine, and I can click a telephone number on my PC to make my desk phone dial the number - awesome

But the app tells me I have 6 voicemails.  I don't.  

How do I reset the counter (bubble?) on the Voicemail menu link to stop showing me there are 6 voicemails? 

Thanks.

2 Replies 2

dtibbe
VIP
VIP

Have you tried resetting the local database?

Help->Health Check -> Reset database in the bottom of the window

Thank you. I didn't realise that health check existed so I never tried it before.
I wish I could report success but, alas, after the database reset and logging in again the Voicemail icon badge reappeared and was still saying "6".